When serving Mrs. Ruth Johnson in Port Orange's Spruce Creek Fly-in, we did not complete the job as quickly as we had promised. I underestimated the time it would take to complete the job, and thus committed too small of a crew to it. We completed her tree work in our customarily thorough manner, but it was days beyond her deadline, leaving her quite disappointed. In hopes that she would again feel good about choosing our tree service, I refused to accept any payment for our work. She was shocked and near tears, saying that no one had ever done anything like that for her. She was used to contractors trying to take advantage of her, and I wanted to rebuild some of that trust and be a part of how things ought to be. You may confirm this account by calling Mrs. Johnson at 386-761-5929.

When I needed to have tree work done on my property, I called Tree Work Now to provide a quote for the work that was needed. After meeting with owner Evan Keller I felt confident in his sincerity and willingness to provide the best service possible. For this reason I chose them to provide that service.

The team for the most part did an excellent job, but because of a miscommunication between Evan and his team, one of the trees near the house was heavily over-pruned. When arriving home that day I immediately called Evan and he came right over to assess the situation. Because the tree in question was near the house, he understood why the team took the action that they did, but acknowledged that it was not at all what we had discussed. Evan took full responsibility for the error, and in his willingness to earn my complete satisfaction, he allowed me to make the decision of how to compensate for this error, even leaving me the option of not paying ANYTHING for the full day's work his company had rendered!

Evan's handling of this matter was so professional that when I again needed tree work done I chose Tree Work Now. This time the work that was necessary was very difficult because one of the large trees that needed to be removed was completely surrounded by hardscape. The Team did an excellent job and I could not have been happier with the results.

In the future when I need tree service again, there will be no question whom I will use. I highly recommend Evan and his team because of their skill, integrity, and professionalism.

Barry Smith

Deland, Florida